Support in Sunderland

Who to contact if you find someone sleeping on the street.

8.30 to 5pm -  Normal Working Hours

Contact 0191 5205551 and CSN will take initial details and book an appointment same day with our Housing Options Team. 

If they present late in day, the applicant will still be seen but we just look to secure them accommodation and follow up  with a fuller assessment the following working day.


5pm Onwards – Out of Hours

You can contact the same number 0191 5205551  and the call will be picked up by our out of hours team . There is also a  message on the main council switchboard to redirect people to this number if they have nowhere to sleep for the night 


They will be placed as follows:


18 and over – Swan Lodge 0191 5655411

16 – 25 year olds – YMCA 0191 5676160

Families (via Out of Hours - Together for Children)  – Marina View Guest House – 0191 5657036


These providers will then direct the applicants the next working day to the Housing Options Team to look at their longer term options

Oasis Aquila 

Are open Monday-Friday 9-2 for hot drinks and support. Also available, laundry and show facilities, housing and benefit advice and individual support.

Find Basis here on the map.

Across Sunderland, churches provide places of welcome, with hot food and other support throughout the week. 

Download this document to see the support available. (information correct as of 8 April 18).

View this information on a map

(Information correct at date of upload 8 March 2018.)

Sunderland Foodbank network operates across Sunderland.

To access the Foodbank people need to be referred by a referral agency such as CAB or Sharp.

Download this document to see Foodbanks in Sunderland.

View the Foodbanks on this map.

(Information correct at date of upload 8 March 2018.)

For more information about the Sunderland Foodbank Network please contact

Kate Townsend

Sunderland foodbank Coordinator

07907667384 | 0191 543 7191


Foodbank Food Store                     

90 Coronation Street          



SR1 2HE         

Keep up to date

Connect Network 

Fusebox, 90 Coronation Street, Hendon, Sunderland. SR1 2HE


TEL: 07588 471 808


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